Refund policy

Australian Consumer Law Policy.

We are not required to provide a refund or replacement if
you change your mind.

We will happily exchange if the incorrect size is ordered, or the item doesnt fit.

Return postage is at the buyers expense.

We will cover  the postage of the new item to be sent back to you.

 
You can choose a refund or exchange if an item has a
major problem. This is when the item:
• has a problem that would have stopped someone from
buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for
and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will
compensate you for any drop in value.
If the problem is not major, we will repair the item within a
reasonable time. If it is not repaired in a reasonable time you
can choose a refund or replacement.
Please keep your proof of purchase —
eg your receipt.

Please contact us on 08 9591 1628 for all returns or exchanges.

or email 

manager@tidalsurf.com.au

 
Shipping is at the cost of the purchaser.

Postage is not refundable